My Telstra
2.6star
68.2K reviews
5M+
Downloads
Everyone
info
About this app
Tracking your order? Making a payment? Getting help?
It’s quicker in the app.
Get in touch
• Just send us a message and you’ll be notified when we reply.
Manage your account
• Update personal details, track payments, manage your services and more.
Recharge your service
• Track your usage, turn on auto recharge, and get in control of your plan.
Check your internet speed
• Monitor outages, restart your modem and check your internet speed.
Telstra Plus
• Access exclusive offers and get rewarded just by making your payments on time.
Shop the latest
• From devices to accessories, shop the latest tech at your fingertips.
Troubleshooting that actually works
• With 98% of queries resolved in-app, you’re just a few taps away from getting on with your day.
It’s quicker in the app.
Get in touch
• Just send us a message and you’ll be notified when we reply.
Manage your account
• Update personal details, track payments, manage your services and more.
Recharge your service
• Track your usage, turn on auto recharge, and get in control of your plan.
Check your internet speed
• Monitor outages, restart your modem and check your internet speed.
Telstra Plus
• Access exclusive offers and get rewarded just by making your payments on time.
Shop the latest
• From devices to accessories, shop the latest tech at your fingertips.
Troubleshooting that actually works
• With 98% of queries resolved in-app, you’re just a few taps away from getting on with your day.
Updated on
Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region and age The developer provided this information and may update it over time.
Ratings and reviews
2.6
63.6K reviews
A Google user
- Flag inappropriate
7 February 2020
Telstra, clearly from the amount of reviews with customers not being about to log in due to the app continually closing and people not being able to reinstall it there is obviously an issue with the app. This is the only way I access my account and pay the bill so until the app is fixed I can't pay. I guess I will hear from you when my account hasn't been paid.
214 people found this review helpful
Maksim Skachkov
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- Show review history
6 May 2024
I am very surprised that a company like Telstra does not think through such simple issues as changing a SIM card. I moved to an area where only Telstra has a good connection. But for the third month now I have not been able to change the SIM card while keeping the old number. If you make a replacement through the website, then after choosing a tariff the message “Something went wrong. We’re unable to process the request at this time.” When I was in Sydney, I went to your office, but I was told
Telstra Limited
7 May 2024
Hi There, We are sorry to hear about the trouble you're having with processing a replacement sim in the app. We're here to help resolve any issues you may be experiencing. If you have already tried reinstalling the app, and logging out and back in, please get in touch via tel.st/MyTfeedback our team can assist you. Thanks, Sweeney
Roz Dawkins
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- Show review history
5 May 2024
This app is the worst ive ever been forced (no other option) to attempt to use. After an hour of messaging so called experts, trying to figure out why none of the pages would load i was finally given a phone no. So much easier. 132200
Telstra Limited
6 May 2024
Hi Roz, We apologize for any inconvenience you've experienced with the app. we're here to resolve your inquiry. If you have already tried reinstalling the app, and logging out and back in, please get in touch via tel.st/MyTfeedback our team can assist you. Thanks, Sweeney
What's new
Recharge without signing in
We can recognise the Pre-Paid SIM in your device so you can easily recharge without signing in.
We can recognise the Pre-Paid SIM in your device so you can easily recharge without signing in.
