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TROUBLESHOOTING
If you experience connectivity issues or issues with the Telstra 5G Wi-Fi Pro device, please refer to the
troubleshooting guide below. If the problem still persists, contact your service provider or check our
website for more details at ztemobiles.com.au.
Issue
The user
interface
doesn't start
after the
modem is
plugged in.
The modem
shows no
signal.
SIM is locked
Data
connection
failed.
The modem
cannot
connect to the
internet in
overseas
PRECAUTIONS AND SAFETY INFORMATION
Some electronic devices are susceptible to electromagnetic interference. The modem is a
transmitting device and may cause interference to sensitive electronic equipment such as audio
systems, vehicle systems and medical equipment. Please consult the manufacturer of the other
device before using the modem.
Operating of laptop or desktop PCs with the modem may interfere with medical devices like hearing
aids and pacemakers. Please keep the modem more than 20 centimetres away from such medical
devices. Turn the modem off if necessary. Consult a physician or the manufacturer of the medical
device before using the modem near such devices.
Be aware of regulations when using the modem at places such as oil refineries or chemical factories,
where there are explosive gases or explosive products being processed. Turn off your modem as
instructed.
Avoid touching the antenna area unnecessarily whilst connected. This can affect your modem
performance and impact the signal quality.
Store the modem out of the reach of children. The modem may cause injury or get damaged.
Possible cause
Solution
PC configuration is
Start the program
manually by going
not correct.
Start > Program Files
(No autorun)
or use the shortcut
on the desktop.
Device may be
Try change location,
avoid underground
outside mobile
and change device
network coverage.
orientation until
mobile reception is
restored.
Network coverage
Consult your service
provider to seek
may be weak.
recommendation.
SIM requires a PIN
Contact your service
provider to obtain
or PUK, or
the PIN or PUK key.
SIM may not have
Check the SIM is
been inserted
active and have been
correctly.
inserted properly.
You may be outside
Try moving location
of mobile network
until you reception is
coverage.
restored.
You may not have
Consult your service
provider prior to your
international
overseas trip to
roaming enabled
enable roaming with
on your mobile
appropriate roaming
service.
plan.
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