Forward calls to another number
You can easily apply and remove Call Waiting and Call Forwarding settings for your nbn® home phone.
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How do I apply/remove Call Forwarding?
When you don’t want to miss any calls, but can’t just wait by the phone, you can use Call Forward to send your incoming calls on to a more convenient number. There are several flexible options to choose from, giving you control over when and where your calls will go:
Call Forward Immediate - Any calls to your primary phone are immediately redirected to the number you choose
Call Forward Busy - If your phone is engaged when someone calls, they’ll be immediately forwarded to another number you’ve chosen
Call Forward No Answer - When there’s no one to answer your phone, you can get your calls sent on to another number. The default ‘no answer’ delay is 20 seconds or about seven rings. However, you can set any delay you want from five to 55 seconds.
Set up call forwarding features
To set-up Call Forward Immediate.
- Lift your phone’s handset and wait for the dial tone
- Dial *21
- Key in the number you want your calls forwarded to
- Press # and hang up.
To set-up Call Forward Busy.
- Lift your phone’s handset and wait for the dial tone
- Dial *24
- Key in the number you want your calls forwarded to
- Press # and hang up.
To set-up Call Forward No Answer.
- Lift your phone’s handset and wait for the dial tone
- Dial *61
- Key in the number you want your calls forwarded to
- Press # and hang up.
To remove Call Forward Immediate
- Lift your phone’s handset and wait for the dial tone
- Dial #21#
- Hang up.
To remove Call Forward Busy
- Lift your phone’s handset and wait for the dial tone
- Dial #24#
- Hang up.
To remove Call Forward No Answer
- Lift your phone’s handset and wait for the dial tone
- Dial #61#
- Hang up.
How do I apply/remove Call Waiting?
Call Waiting tells you if there’s another call when you’re already on the phone. A discreet tone alerts you to the new call – so you can answer it by putting your first caller on hold. Call Waiting is available in most areas of Australia. If you have a new service Call Waiting will be automatically turned on.
Set up call waiting features
To answer an incoming call or switch between calls:
Depending on your handset, select Recall, Flash or Talk, you’ll hear a dial tone, then press 2
To hang up one call and return to the other:
Depending on your handset, select Recall, Flash or Talk, you’ll hear a dial tone, then press 1
To reject an incoming call:
Depending on your handset, select Recall, Flash or Talk, you’ll hear a dial tone, then press 0
To turn on Call Waiting:
Dial 4 3 #, then you’ll hear an announcement letting you know call waiting is on.
How do I turn off Call Waiting?
Dial # 4 3 # then you’ll hear an announcement letting you know call waiting is off.
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